Refund & Cancellation.

01. Scope

This policy covers every purchase made on autograder.co.in, whether a session pack or a monthly plan. Because access and grading credits are provisioned instantly, the terms below set out exactly when a refund applies.

02. Cancelling a plan

• Cancel any time from your dashboard, under account options. No reason required.
• What happens next: the payment mandate is revoked immediately and no further debits occur. Your sessions and student capacity stay available until the end of the cycle you have already paid for.
• Before every renewal you receive a pre-debit notification to your registered email at least 24 hours in advance, in line with RBI e-mandate rules, so you can cancel first.

03. When we refund

We issue a refund in these cases:

• A fault on our side prevents grading and our support team cannot resolve it within 48 hours of you reporting it.
• An unused session pack, where no grading session has been started, requested within 7 days of purchase.
• A duplicate charge for the same order.

04. When we don't

• Sessions or subscription quota already used to evaluate papers.
• Disagreement with grading recommendations where you adjust marks yourself. Educator review is a normal part of the workflow.
• Requests made more than 7 days after the transaction, other than for technical faults.

05. How long it takes

06. Requesting a refund

Email support.autograder@gmail.com from your registered address with your payment ID, the date of the transaction and a short description of the issue. Other ways to reach us are on Contact.